Window & Glass FAQ

Use the right hand menu to navigate to a specific questions or contact us if you have any additional questions.

Appointments & Estimates

What times are your reps available to come and give us a quote?

Our specialists are available for in-home consultations during regular business hours and select evenings or weekends by request. Book a consultation to find a time that works for you.

How long are your price quotes good for?

Products & Materials

What kind of windows and doors does your company offer?

We offer a full range of energy-efficient vinyl, aluminum, and wood windows, as well as entry doors, patio doors, and multi-panel sliding doors.

Do you offer storm/screen doors?

Are vinyl windows right for me?

Should I use triple pane or double pane?

What is Energy Star and why is it important?

What is the lead time for installation?

Installation

How do you protect my home during the installation process?

Our team uses floor coverings, protective barriers, and clean-up protocols to safeguard your home during every step of the installation.

Do I need to be present during the installation?

How do I prepare for the installation?

How long do installations take?

Do you install windows year-round?

What is the lead time for installation?

Repairs, Service & Support

Do you offer repairs?

Yes, we provide repair services for windows, doors, and hardware, even if we didn’t install them.

Who do I call if I experience any issues with my windows or doors?

Do you offer supply only?

Do you have a showroom where I can see the windows and doors in person?

Warranty & Support

What kind of warranty does Glass Canada provide?

We offer industry-leading manufacturer warranties on all products and a comprehensive installation warranty. Our sales team will be happy to review during the consultation.

Service Areas

Which areas are you currently servicing in Ontario?

We proudly serve Southwestern Ontario including London, Kitchener-Waterloo, Windsor, and surrounding regions.

Payments & Financing

Do you offer financing?

Yes, we offer flexible financing options through our partners.

How are payments made upon work being completed?

What type of payment options do you offer?

What is the average cost of replacing your windows?

Condensation & Moisture Concerns

Is it Normal for Windows to Leak?

No, leaking is not normal and may indicate failed seals or poor installation. Contact us for a free inspection if you notice leaks.

Is Condensation on Windows Bad?

What are the causes of window condensation?

What steps can be taken to reduce condensation?

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